Guest cancellations before booking starts Guests will receive a full refund if they cancel within the listing’s cancellation period (local time). If the cancellation period has already passed, they may still be eligible for a full or partial refund, depending on the circumstances. Ultimately, refunds depend on your host’s cancellation policy.
Guest cancellations after booking starts If you cancel after your booking has already started, the refund amount will depend on:
- The number of nights already stayed or rented
- The host’s cancellation policy
In some cases, you may receive a partial refund—or none at all. Important: If you're canceling due to an issue with your booking, you may still be eligible for a refund, regardless of the host’s cancellation policy. Please report the issue within 24 hours of discovery so we can investigate promptly before making an informed decision.